Accountancy
98
Agriculture, Fishing
2
Finance, Insurance
92
Call Centres
1
Catering & Hospitality
74
Construction, Property
117
Customer services
83
Defence/Armed Forces
63
Education
0
Electronics
57
Engineering, Manufacturing 146
Graduate, Trainees
47
Healthcare & Nursing
92
Human resources
73
IT & Internet
400
Legal
62
Management consultancy 65
Marketing, Advertising, PR 68
Media, Creative
7
Non-profit, Charities
0
Public sector & Services
9
Recruitment sales
61
Retail, Wholesale
74
Restaurant & Food Service 6
Sales
128
Science
20
Secretarial, Administration 25
Security
0
Senior appointments
11
Telecommunications
5
Transport, Logistics
7
Travel, Leisure, Tourism
24
Other
62
| |
Accountancy
0
Agriculture, Fishing
0
Finance, Insurance
0
Call Centres
0
Catering & Hospitality
0
Construction, Property
0
Customer services
0
Defence/Armed Forces
0
Education
0
Electronics
0
Engineering, Manufacturing 0
Graduate, Trainees
0
Healthcare & Nursing
0
Human resources
0
IT & Internet
0
Legal
0
Management consultancy 0
Marketing, Advertising, PR 0
Media, Creative
0
Non-profit, Charities
0
Public sector & Services
0
Recruitment sales
0
Retail, Wholesale
0
Restaurant & Food Service 0
Sales
0
Science
0
Secretarial, Administration 0
Security
0
Senior appointments
0
Telecommunications
0
Transport, Logistics
0
Travel, Leisure, Tourism
0
Other
0
| |
|
|
Section: Customer services Vacancy 170 |
| Post:German Account Representative
|
Salary contractual |
| |
| Requirements and conditions |
| Age: |
Has no value
|
| Gender |
Has no value
|
| Education: |
no
|
| Work schedule: |
Has no value
|
| Work place: |
Leeds
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| The announcement text: |
Main purpose of job:
To maximise fee revenue generation and to offer outstanding levels of service to the company`s blue chip client base. This is achieved through high volume telephone contact and quality negotiation and customer service skills to ensure that competitive levels of liquidation are attained. Responsibility extends to agreeing repayment terms within the parameters stipulated by the company. Operating in a performance orientated environment, the account representative strives to exceed client expectations and provide a level of service that sees RMAI maintaining its position as market leader.
Position in organisation
Directly accountable to their departmental OTM
Scope of Job
Manages a portfolio of delinquent accounts on behalf of the company`s blue chip client base through the use of Dialler software and Collections management system
Responsible for the provision of payment and information solutions
Attains levels of liquidity such as to maintain the company`s position as market leader
Adheres to the strictest requirements of our clients in terms of payment deadlines and methods
Represents the best interests of the company and its clients - at all times - through provision of outstanding levels of customer service
Delivery of all aspects of client*company performance standards and audit requirements
Performance focussed - strives to maximise fee revenue through effective telephone negotiation - exceptional monthly bonus potential
Implements Company and Client Minimum Collection Standards
Delivers 100% of Baseline Budget
Limits of Authority
Responsible for the management of a portfolio of delinquent accounts
Agrees repayment terms according to the strictest requirements of client
Qualifications
Strong academic*professional qualifications (minimum A level standard)
Fluent English and Dutch to native standard
Highly developed oral communication skills
Candidate Experience
Experience in a customer service environment an advantage
Previous experience in sales or telephone work
Ability to negotiate and persuade
Able to demonstrate and perform to role competency requirement
|
| Contact information |
| Employer: |
|
| Email: |
412@jobinliverpool.informnow.com
|
| Phone: |
0131 555 0284
|
|
| |
Publication date: 2009-04-09 02:15:59
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